Knowledgebase - GETHD.Live Client Care

12 Articles Cloud Player (Smarters Pro/Lite Based)

Smarter Pro based app for Cloud Streaming, (Grey Background Logo)

23 Articles Cloud Player (TIVI Mate)

Lite Weight Program for Cloud Streaming (White Background Logo)

5 Articles LUX Player

Articles

Downloader App will not download properly using Media fire, how do I fix? You should just have to click on the blue bar that says download. If the app does not download... How do I choose which service is for me? It really comes to down personal preference. Both services are great, but Cloud Streaming is... How do I install the downloader app on my firestick? How to Install Downloader App on FireStick The Downloader app is officially available on the... How do I optimize my network for Streaming? To help streaming networks on the internet, optimize your home network by using a wired... How do I request a specific channel, show or movie? You can simply submit a support ticket to request the Show, Movie or channel you would like. We... How do I see what DNS Server I am using with out access to my router? This is pretty simple. Click on the Windows Logo at the bottom of your screen. Then type CMD... How do I view my service login information? You just need to login to our billing system with your email you provided and password, then... How long before I get an answer on my support ticket? We try to answer them as they come in but we ask for you to wait for a response within 2 - 12... How to fix FireTV or Firestick Downloader App issue with Storage Permissions? You can fix this by doing the following steps. Got to settings on your FireTV or Firestick... I get a lot of buffering/playback error? DNS Servers Change This is Online LIVE Service, there is no service that does not buffer. 90% of the issue is due... What is and How do I get a Mesh Network? A mesh networks is the best type of internal network for any home. A mesh network is a group of... Why do the number of channels available change? This has a lot to do with the channel feed affecting the servers, if we notice a change is... Where do I find manual for my router? You can simply do a Google search for your router using the model number. If you have one... I get a lot of buffering/playback error? Network Reset. Sometime rebooting your Router or ONT for your internet helps to reset your networks. Simply... Rogers Ignite/Bell Fibe seems to cause issues on my device, how do I fix this? We have looked into Rogers Ignite and asked Rogers if you can change your DNS and this is what... How to activate Developer Mode on my Amazon Firestick? You may have to turn on Developer Mode: The Developer Options menu is available on Amazon and... How do I change the DNS in Firestick? You can do this simply following these steps: Go to Settings -> My Fire TV -> About... Did you send my invoice? I can not find it. Our system automatically sends invoices 10 days before due date. If they are not in your inbox.... Where do I download the files I need for your Service? You can download the app in our Download section of our Clientcare System -... I can not remember my login for Clientcare System? You can submit a request for us to reset your password using our ticket system here -...

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