Affecting Server - Cloud Player
THIS IS ISSUES WITH CLOUD AX ONLY
Jan 21 @ 7:00pm
We now have 30,896 movies and 4,371 Series.
More series are being added which should reach over 5k in the next day. Then we'll run our system to add missing episodes on series if there is any left.
XXX VOD will be next, we'll be curating it ensuring that clients have a good selection. Then we'll create our own 24/7s for XXX.
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Jan 18 @ 11:00pm
On January 19th at 2AM ET (3 hours from now). We will start our Movies replacements in the playlist, this means we will wipe all movies and start re-uploading immediately to the panel. This should only take a few hours.
Once finished, 1080p/720p movie buffering will be completely resolved.
We are also close to 4k Series uploaded. We have another 1k+ series to be added which will be done soon.
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Jan 16 @ 1:25pm
We have started uploading another 1200 series to the playlist, which should bring us to around 2k series. Once the rest of our files are finished transferring to the new storage servers we will upload the rest which should bring us to over 5k series.
This weekend we'll be ready to wipe the movies and re-add them which will solve the buffering on regular movies.
Thanks for your support during this long process, we understand that its not an easy time but we can promise you it will be worth the wait.
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Jan 12 @ 9:25pm
We are still rebuilding the Series Section of the VOD service. After that has completed we will be rebuilding the Movie section with completely new servers.
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Jan 10 @ 1:00pm
Maintenance for Series will begin now
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Jan 10 @ 9:15am
Tomorrow, Saturday at 1PM ET we will start preparing phase 1 of our new vod system.
At 1PM, All Series will be wiped and throughout the day, series will be added. This will be ongoing for the next few days until all our series are fully re-applied to the service.
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Jan 7 @ 10:14pm
VOD UPDATE 2: 4K movies have been re-added. Refresh your playlists :) tested and confirmed to be running smooth as butter.
We are currently doing a big update/maintenance on our backend for Series and regular movies. This should completely resolve all issues with VOD previously.
We appreciate your patience while we are working tirelessly to get this fixed!
More updates to come soon.
NOTE: Loading will also be faster.
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Jan 6 @ 8:02pm
UPDATE ON VOD: We're making good improvement, we're working day and night to get this resolved as soon as possible. More updates will be done along the way. Big changes being done at the same time with cool new features we'll release this month.
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Jan 4 @ 12:00pm
We are aware of some vod (movies and series) being down, not all of them are down because a good 50% of it is with our own servers. However, the vod provider that we use temporarily is having issues on their end which is causing those to be down.
No need to submit tickets regarding vod, its being fixed
Also, please note we have removed all problematic movies (those that are confirmed down), and will soon release a website where resellers can submit movies/series on behalf of their clients.
Affecting Server - Cloud Player
This is ONLY FOR OUR CLOUD BT Service - We are currently experiencing an DDoS attack which we are in the process to have it mitigated.
Jan 12 @ 9:25pm
We are still working on this solution but have offered our Cloud AX for 1 month or until this service is repaired.
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Jan 8 @ 8:30pm
We are working on restoring this service, the DDoS attack has affect all of the servers which we have a team trying to fix all the damage done. Please bare with us as we get this back online and do apologize for any inconvenience this may have caused.
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Jan 6 @ 6:00pm
Appears these servers are down again, we are investigating as to why.
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Jan 5 @ 4:30pm
Servers have been fully restored and DDoS attack mitigated.
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Jan 3 @ 9:20am
Cloudflare also seems to be the issue and we are doing a Major over haul due to DDoS attack.
