How to Turn Off Security Filtering / Parental Controls by Provider
Spectrum
1. Open the My Spectrum app.
2. Navigate to Services → Internet → Security Shield → View All → Security Shield Settings.
3. Under Advanced Settings, toggle Security Shield OFF.
4. If the option is hidden, scroll past the chat icon in the app.
5. Reboot your router for the changes to take effect.
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Xfinity (Comcast)
* Using the App:
1. Open the Xfinity app.
2. Go to Security → Advanced Security and turn it OFF.
* Using the Website:
1. Log in to your Xfinity account.
2. Go to My Services → xFi Advanced Security → Disable.
* If no toggle is available, contact Xfinity Support to disable it manually.
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AT&T (ActiveArmor)
1. Open the Smart Home Manager app.
2. Tap the chat bubble and type “Disable ActiveArmor.”
3. Confirm when prompted.
4. Verify that Home Network Security = Disabled in the app or router settings.
5. If you’re using ActiveArmor Advanced (paid), cancel the subscription first in the app.
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Verizon Fios
* App Method:
1. Open the My Fios app → Internet → Network Settings → Home Network Protection / Parental Controls → Off.
* Router Method:
1. Go to myfiosgateway.com or 192.168.1.1 → log in.
2. Go to Parental Controls / Advanced Security → Disable.
* If McAfee-powered Home Network Protection is active, disable it in the app.
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Virgin Media
1. Log in to My Virgin Media → Account Settings → Online Security → Web Safe.
2. Toggle both Child Safe and Virus Safe to Off.
3. Restart your hub to apply changes.
4. If Web Safe re-enables automatically, contact support or use custom DNS to bypass it.
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Starlink
1. Open the Starlink app → Settings → Router → Content Filtering.
2. Select No Filtering instead of “Malware” or “Malware + Adult.”
3. Save changes and optionally restart your router.
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Bell Canada
1. In the Bell Wi-Fi app: go to Connected Devices → Disable Restrictions.
2. In Home Hub (192.168.2.1): log in → Access Control → Delete Schedules / Unblock Devices.
3. In McAfee Security from Bell: go to Parental Controls → Turn Off.
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Rogers (Canada)
1. Use the Rogers Ignite WiFi Hub app or portal.
2. Go to Parental Controls / Ignite WiFi → Profiles.
3. Remove or disable filters and schedules.
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Flow (Caribbean ISP)
1. Log in to the My Flow app or portal.
2. Go to Internet Settings → Web Filtering / Family Filter.
3. Toggle Off or Opt Out, then restart your router.
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Primus (Canada)
1. Managed through TP-Link Deco (HomeShield).
2. In the Deco app → HomeShield → Parental Controls: remove or disable profiles.
3. In Network Security, turn off ad blocking and safe search.
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Eastlink (Canada)
1. Uses eero (WiFi Perfected).
2. In the eero app → Discover → Security & Privacy: toggle Advanced Security / Ad Blocking OFF.
3. Under Profiles, remove filters or delete profiles.
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Ziply Fiber
1. Open the Ziply Device Safety app (Windows/Mac/iOS/Android).
2. Go to Parental Controls → Toggle Off.
3. On Windows: disable Content Blocker in settings or uninstall Device Safety entirely.
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VPNs
Surfshark
* App: Settings → VPN Settings / Features → CleanWeb → Off.
* Reconnect the VPN and repeat on all devices.
ExpressVPN
* Settings / Preferences → Privacy & Security.
* Turn Threat Manager and any Ad/Tracker Blockers Off.
* Reconnect VPN.
NordVPN
* Desktop: Settings → Threat Protection → Off.
* Mobile: Settings → Threat Protection Lite → Off.
* Linux CLI: nordvpn set threatprotectionlite off.
