Knowledgebase - GETHD.Live Client Care

Audio and Sound Issue on 1 device only? If you are having Audio and Video issues on one of your devices out of a couple/few, then it can...

Audio in different Language? You can change this.. If you are watching a movie and the audio is in a different language you can change this in the...

Can I customize my Channel Lineup? Yes, you can Create A Support Ticket and give us the Categories you long want to see in your menu...

EPG not loading correctly, how can i fix this? To fix the EPG you can got to the App Settings but clicking on the Playlist Name top right down...

How can I download Smarters Pro (Default)? These instructions are just for Smarters Pro that is downloaded directly from IPTV Smarters. Our...

How do I make this system update every day? You can setup the update your app to daily but going into the setting in the App. Look...

How do I setup this for the first time on a firestick? This is very simple to setup, please follow the steps below. Go to the 3 Squares with Plus...

How do I use this on IOS devices? You can simply download any Smarters Lite or Pro from the App Store. Call this Playlist what...

LIVE TV Playback Error If you are getting Playback Error on all channels then please do the following before submitting...

Series/Movies are not playing for me correctly Video or Sound, how do I fix? This is just cause the wrong player has been selected. In our App do the following: Go to...

What other platforms can I use with lower end device? If you find your device can not handle Our App without buffering you can now try our new Lite...

What other programs can be used with this? There is quite a few other programs that can be used with this service. Our Smarters Pro...

Wrong language playing? While in the movie or series you see it is playing the wrong audio language. You can fix this by...

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