This is Online LIVE Service, there is no service that does not buffer. 90% of the issue is due to your network connection, Bell Satellite, DirecTV and Dishnet promise an 80% uptime and we strive to have 5 - 10% better. Your are best to use a Wired Connection.
There are many things that can cause buffering and there's no magic solution that fixes everyone's problems. Our Apps are not the issue.
First you need to know what it's doing to better determine if it's on your end or our end.
If it's on your end
You normally will experience a lot of channels in the app buffering.
Most common solution is to reboot everything, router, modem and streaming device. Unplug everything and let sit at least 5 minutes, then plug it all back in and let it start back up.
How full is your storage? Most streamers recommend at least 1GB, but as long as you're close, you'll be fine. If not, go into your device settings and clear the cache and force stop all apps, and if running our apps do the recommend maintenance under each knowledge base sections may help. If that doesn't work, you may need to uninstall apps you don't use much.
How many devices are using your Wi-Fi at the same time, you may have it overloaded and exceeding your limits. Are your streaming devices still streaming? Just turning off your TV does not stop them; they may be still using your internet and bandwidth. Open them and go to your device settings, and force stop all apps.
You need to check your Wi-Fi and the speed. Do you have a strong reliable Wi-Fi and getting at least 25-30 mpbs on your device? Also do you know if your signal strength of your Wi-Fi to the device is less then 70dBm?
If not, maybe plugging it in direct with an Ethernet cable might help.
How old is your equipment, if it's over 5 years old, you probably need to upgrade it.
Are you using a VPN, if you are, turn it off.
Some things you can try if its on your end with Our TiviMate Platform you can Go to Settings/Playback/Buffer Size and adjust it up or down to see if that helps.
Update your Playlist.
For all our apps your to your device settings, then to manage applications, clear the cache and force top all our Apps.
DNS Change in your Router:
- Change your DNS record in your Router/Modem. You can try any of these public DNS servers. To make these changes you will need to find your manual for your router.
| Public DNS Servers | Primary IP4 | Secondary IP4 | Primary IP6 | Secondary IP6 |
| 8.8.8.8 | 8.8.4.4 | 2001:4860:4860::8888 | 2001 | |
| Quad9 | 9.9.9.9 | 149.112.112.112 | 2620:fe::fe | 2620:fe::9 |
| OpenDNS (Recommended) | 208.67.222.222 | 208.67.220.220 | 2620:119:35::35 | 2620:119:53::53 |
| Cloudflare | 1.1.1.1 | 1.0.0.1 | 2606:4700:4700::1111 | 2606:4700:4700::1001 |
| CleanBrowsing | 185.228.168.9 | 185.228.169.9 | 2a0d:2a00:1::2 | 2a0d:2a00:2::2 |
| Alternate DNS | 76.76.19.19 | 76.223.122.150 | 2602:fcbc::ad | 2602:fcbc:2::ad |
- Do a speed test to check your internet connection - https://fast.com/
- Make sure your Android Boxes are directly connected to the modem/router. Even though WIFI is good to use it does have its own issues for dependability.
Restart your networks which includes your Modem, Router and ONT, please allow a few days for this to work. Sometime you might have to use a different one as your internet did not like using it.
There are some signs if it is our issue:
If some of the channels only buffer but not others, or only a few channels buffer, you will need to report these by creating a Support Ticket and put in the following ticket:
For Smarters Pro Platform:
- TV Channels; Channel Number, Station Name and Issue
- Movies or Series; Movie/TV Series, Name (If TV Series need Season Number and Episode Number).
For TiviMate Platform:
- Channel Category, Channel Name and Issue.
- Movies or Series; Movie/TV Series, Name (If TV Series need Season Number and Episode Number).
