When you are getting playback errors please make sure you have done the following:
- Changed your DNS setting in your router - CLICK HERE (Recommend OPENDNS)
If you cant change in your router (Rogers Ignite)
- Change the DNS Setting in your firestick - CLICK HERE (Recommend OPENDNS)
Please note: that connection error will happen if you are trying to use our service on more then 1 IP address which is not allowed. You would need to order our service for each location.
If you have done that submit a support ticket with the following information - CLICK HERE:
If a Channel
- Channel Number, Station Name and what the error is on screen
If a Movie
- Movie name and what the error is on screen
If a TV Series
- TV Series Name, Season Number, Episode Number and what the error is on screen
