PLEASE READ EMAIL.

Important System Update:

GEN Play is now READY.  If you have paid for the switch or want to switch, please create a support ticket so we can get you added to GEN Play.  Please note the addon for GEN player for 1 Device on another IP does not allow you to share your account.  This is so you can take a device to your cottage or trailer.

Reminder for all...

• If you are having ANY issues with either Player do not go to other customers.  Please come to us this way we can get it fixed quickly, a fellow customer is not able to fix this system.
• Please use our ticket systems, as we use this to track common issues with our players and find fixes that work also notify the development team when there needs to be an update based on issues.  If you do not report issues, we do not know there are issues.
• Please be respectful of our staff we are always working hard to make sure you offer quality but there are some variables we have ZERO control of. 
• Please remember just because you can surf the internet on 1 device, or using another APP does not mean there is not any issues.  We are finding solutions all the time to improve the service, when we request changes to your network it is for your benefit not ours. 
• Invoices are sent to emails (may need to check your junk mail folder) on your account 10 days before due date, we do this to avoid any interruptions.
• When using our support systems, please only use 1.  Also posting multiple tickets will not speed up the response. 
• We do offer Remote Desktop Support Service to a computer on your network to fix these issues.  So you do not have to be a TECH WIZARD by any means.

Some of the upcoming Customer Referral Program Changes:

• Every 6 Months Contests, for every referral you send us will be entered in a chance to win 3 MONTHS FREE Service.
• For every referral that orders 6 months or more, you will not only receive an entry into the draw, you will receive 1 FREE MONTH right away.

Policy Updates

• Terms of Service updated Oct 19, 2023.  Last time this was updated Sep 29, 2020, link available on TOS Page.
• Privacy Policy updated Oct 19, 2023.  Last time this was updated Sep 29, 2020, link available on Privacy Policy Page.

For a Limited Time we are reducing our prices for the Halloween Special only valid until October 31st, 2023.

LUX Player Limited Time Pricing:

• Monthly - $30
• 3 Months - $90
• 6 Months - $174
• Yearly - $336

Streaming Services:

LUX Player has is a great platform for all devices.  You are allowed up to 4 devices per account unless you pay $5/device.

• Apple App Store - https://apps.apple.com/app/lux-player/id1615793069
• Google Play - https://play.google.com/store/apps/details?id=com.luxplayer.android&gl=US

• Fire Stick - https://bit.ly/lux-alpha (Version 2.11.
• How to install on Fire Stick Video - https://youtu.be/cOASk8ir1S0

• Roku - App Store - https://channelstore.roku.com/details/d8475777090eaf7409a75e7f02bcd736/lux-player
• How to install on Roku - https://youtu.be/IoFqXoXOfnE

LUX Player Pricing:

• Monthly - $33
• 3 Months - $96
• 6 Months - $186
• Yearly - $360

Extra Devices - $5/Per Device/Per Month

We are now able to allow more then 4 devices and you can order it via Support Ticket and we will update your account.

GEN Play has is a great Android based system, for all other devices you can use the browser mode.  You are allowed up to 5 devices max.

App:

• Firestick and Android App - http://bit.ly/apphost
• Web Browser Version (For all non android based apps) - http://applogin.devicehookup.net

GEN Player Limited Time Pricing:

• Monthly - $40
• 3 Months - $117
• 6 Months - $228
• Yearly - $444

Extra IP Address - $5/Per Device/Per Month

Note: If you are a current customer of LUX Player and want to change to GEN Player.  Just submit a ticket and we will invoice you the difference in price, once paid your account will be setup and LUX Player account will be terminated.

Media devices we sell:

• Google Chromecast with TV - $65
• Google Chromecast with TV 4K - $105
• Mi TV Stick - $130
• Nvidia Shield TV Stick - $250
• Amazon Firestick Lite - $50
• Amazon Firestick - $70
• Amazon Firestick 4K - $80
• Amazon Firestick 4K Max - $85
• Amazon Fire Cube - $200
• Android TV Stick 4K - $169
• USED Amazon Firestick - $30 (Only a few left)

Customer Support Systems
All customer support MUST be submitted by the following, we no longer offer phone or text support.

• Client Care Portal (https://gethd.live/clientcare/)
  • Network Status (https://gethd.live/clientcare/serverstatus.php) - Post here if there are any network wide issues.
  • Knowledge Base (https://gethd.live/clientcare/knowledgebase) - This is for commonly asked questions to give you the ability to trouble shoot issues. We will be updating our knowledge base as more questions are asked about the new system.
  • Support Ticket (https://gethd.live/clientcare/submitticket.php) - Here you post support issues with the service, channels, movies or billing

• Discord LIVE Chat (https://discord.gg/C6peZhS2)
  • General Chat - This is where all users can talk but this is not for support.
  • Voice Chat - This is available if support is online and on their computer we can voice any issue you might be experiencing.
  • Ticket Chat - Create a one on one ticket with the support team, you need to describe your issue.

Download Discord - https://discord.com

Referral Reward Program

• Every 6 Months Contests, for every referral you send us will be entered in a chance to win 3 MONTHS FREE Service.  This is started Oct 1st, 2023 for all referees your name will be automatically entered.  Draw date is Mar 31, 2024.
• For every referral that orders 6 months or more, you will not only receive an entry into the draw, you will receive 1 FREE MONTH right away.

Rules for the Referral Program

• Family or friend must mention your name at time of sign up.
• Family or friend must order 6 months or more, not order a month then order more.
• Once your family or friend has signed up they are now eligible for the same benefits.